Rosefern HomesLast updated:05/05/2026
Rosefern Homes respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact us, make an enquiry, subscribe to our updates, book a call, or engage with us about one of our homes, developments, land opportunities, Home Exchange, downsizing, or related services.For the purposes of this Privacy Policy, “Rosefern Homes”, “we”, “us”, or “our” refers to Rosefern Homes.1. Who we areRosefern Homes is a Christchurch-based property developer creating thoughtfully designed homes in established neighbourhoods.
Our contact details are:Rosefern HomesMontreal Street
Christchurch, New Zealand
Phone: 027 410 3077
Email: info@rosefernhomes.co.nz
Website: rosefernhomes.co.nz
2. What personal information we collectWe may collect personal information from you when you:visit our website;complete a contact form;enquire about a current, past, or future development;book a call with us;subscribe to our newsletter or updates;enquire about selling land to us;enquire about our Home Exchange programme;enquire about downsizing options;contact us by phone, email, social media, or another channel;attend an open home, meeting, viewing, or event;otherwise deal with us in relation to a property or potential property transaction.The personal information we collect may include:your name;email address;phone number;physical address;property address or land details;information about your current home or property;information about the type of home or development you are interested in;your preferred location, budget, timing, and property needs;information you choose to provide in enquiry forms, emails, calls, meetings, or messages;records of communications with you;website usage information, such as pages visited, forms submitted, device information, browser type, and general location data.We only collect personal information where it is reasonably necessary for a lawful business purpose connected with our services. The Privacy Commissioner describes this as a key requirement under the Privacy Act’s data minimisation principle.
3. How we collect personal informationWe may collect personal information:directly from you when you submit a form, call us, email us, book a meeting, or otherwise communicate with us;through our website and online tools;through booking platforms, newsletter tools, CRM systems, or other service providers we use;from public sources, where relevant to a property or land enquiry;from real estate agents, consultants, advisors, contractors, or other third parties involved in a property-related matter, where permitted by law.
From 1 May 2026, New Zealand privacy law includes additional notification obligations where an organisation collects personal information indirectly from someone other than the individual concerned. Where this applies, we will take reasonable steps to meet those obligations.
4. Why we collect your personal informationWe may collect and use your personal information to:respond to your enquiry;provide information about Rosefern Homes, our developments, and our services;arrange calls, meetings, open homes, viewings, or appointments;assess whether one of our homes or developments may suit your needs;assess land, property, or development opportunities;assist with Home Exchange, downsizing, or related property pathways;send you updates, newsletters, market insights, or development information where you have requested or consented to receive them;manage our relationship with you;improve our website, services, communication, and customer experience;comply with legal, tax, accounting, regulatory, or contractual obligations;protect our legal rights, property, systems, and business interests.
5. Marketing communicationsIf you subscribe to our newsletter or request updates, we may send you information about Rosefern Homes, new developments, market insights, property opportunities, and related content.You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@rosefernhomes.co.nz.We may still contact you about a current enquiry, transaction, appointment, or service matter even if you unsubscribe from marketing communications.
6. Website analytics, cookies, and trackingOur website may use cookies, analytics tools, pixels, tags, or similar technologies to help us understand how visitors use our website and to improve our content, design, advertising, and user experience.These tools may collect information such as:pages visited;time spent on the site;links clicked;device and browser information;approximate location;referral source;interactions with forms or booking links.You can usually disable or manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Who we may share your personal information withWe may share your personal information where reasonably necessary for the purposes described in this Privacy Policy.This may include sharing information with:Rosefern Homes directors, employees, contractors, and advisors;real estate agents, valuers, solicitors, accountants, consultants, architects, engineers, builders, project managers, or other professional service providers;website, hosting, CRM, email, analytics, booking, advertising, or technology providers;banks, lenders, insurers, or settlement-related parties where relevant to a property matter;regulatory authorities, government agencies, courts, tribunals, or law enforcement where required or permitted by law;any person or organisation you authorise us to share information with.We do not sell your personal information.
8. Third-party services and overseas providersSome of the systems or service providers we use may store or process information outside New Zealand. For example, this may include website hosting, email, CRM, analytics, advertising, booking, or cloud-based business tools.Where we disclose personal information to an overseas service provider, we will take reasonable steps to ensure that your information is protected in a way that is consistent with New Zealand privacy law.The Privacy Act includes rules around overseas disclosure of personal information.
9. How we protect your personal informationWe take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.These steps may include:limiting access to personal information to people who need it for legitimate business purposes;using secure business systems where appropriate;maintaining reasonable technical, administrative, and organisational safeguards;training staff and contractors on privacy expectations;reviewing how information is stored, accessed, and shared.No website, email system, or online service can be guaranteed to be completely secure. You should take care when sending sensitive information online.
10. How long we keep your personal informationWe keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.For example, we may retain information to:respond to ongoing enquiries;manage property-related matters;maintain business records;comply with legal, accounting, tax, or regulatory obligations;resolve disputes or protect our legal rights.When we no longer need personal information, we will take reasonable steps to securely delete, destroy, or anonymise it.
11. Accessing and correcting your personal information.
You have the right to ask us for access to the personal information we hold about you and to ask us to correct it if you believe it is wrong, incomplete, or out of date.To make a request, contact us at:
Email: info@rosefernhomes.co.nz
Phone: 027 410 3077. We may need to verify your identity before responding to your request. New Zealand privacy law gives individuals rights to access and request correction of their personal information.
12. If you choose not to provide personal informationYou do not have to provide us with personal information. However, if you choose not to provide information we reasonably need, we may not be able to:respond properly to your enquiry;book a call or appointment;send you requested updates;assess whether a Rosefern home or development suits your needs;assess a land or property opportunity;assist with Home Exchange, downsizing, or related services.
13. Privacy breachesIf we become aware of a privacy breach, we will assess it and take appropriate steps to contain, manage, and reduce any harm.Where a privacy breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by law. The Privacy Act 2020 includes rules for notifiable privacy breaches.
14. Our Privacy OfficerNew Zealand businesses are required to have a privacy officer. The Privacy Commissioner notes that this person does not need to be a lawyer, but must understand the organisation’s privacy obligations. For privacy-related questions, requests, or complaints, contact:Privacy Officer
Rosefern Homes
Email: info@rosefernhomes.co.nz
Phone: 027 410 3077.
15. Complaints :
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.16. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our business, website, systems, services, or legal obligations.The updated version will be published on our website with a new “Last updated” date.
